1. Who is Ten-Acre Wines Limited?
Ten-Acre Wines Limited is an independent, specialist Wine Merchant operating since 2004. We hope that via our website, our expertise, our enthusiasm and our range of hand-selected wines we will encourage you to escape the clutches of the supermarkets and mass market, mail order ‘wine clubs’ to discover a world where quality and individuality need not just mean ‘expensive’.
Our whole ethos at Ten-Acre is based on bringing wines of quality, individuality and value to our customers. We don’t deal in anonymous wines sourced from vast corporations where the only difference is between label colours; our customers demand value and, of course, an intrinsic quality, but they also want their wines to have vitality and a sense of place. Unlike many web-based ‘merchants’ we do not offer bogus discounts on drab drinking; we source the wines we love direct from the producer wherever possible to offer the best prices to you. From classical Grand Crus to exciting new ‘everyday’ wines we are passionate about what we do and the wines we list.
2. Is there a minimum order size?
You can buy wines, generally speaking, in units of 3, 6 or 12 unless otherwise stated, and our weekly offers always have such details included.
3. Delivery information and charges
All retail orders totalling over £200 will be delivered free of charge in England & Wales, any orders less than £200 will be charged at cost or £12.50 inclusive of VAT, whichever is the greater. For all orders outside of England & Wales, non-retail orders or multiple delivery drops, other charges will apply – please email email@example.com for details.
Worldwide shipping rates available on request. Please note that we cannot ship directly to the United States; delivery must be through a pre-arranged importer.
Under bond transfers within London City Bond / Vinotheque is £10 exclusive of VAT, if to a bonded warehouse other than London City Bond (or Vinotheque) the charge will be at cost.
4. Delivery Times
All deliveries are made by London City Bond and delivery days and times are under their control, although normally we have advance notice of when a delivery will be made.
5. What about if no one is home to meet the courier?
If noone is home, it is always useful, if at all possible, to indicate somewhere where the wine can be safely left, but if a request is made for wine to be left unattended, Ten-Acre Wines Limited cannot be held responsible if the wine goes missing after the delivery has been made.
6. What are the ordering and payment options?
Payments may be made by Credit/Debit card or Bank Transfer. Ten-Acre Wines Limited provides a fully secure link for card payments via World Pay (Visa and Mastercard only), but we cannot take payments over the phone. Payment may also be made by Bank Transfer.
7. What is the Ten-Acre Wines Limited policy on breakages from deliveries?
London City Bond will advise us if there are any breakages but it’s still very important that you let us know ASAP of any stock damage once received so we can investigate with the delivery operator and source replacement wine for you. Please count the number of parcels that you are signing for and ensure that the number is correct as we cannot replace any wines that have been signed for but not received.
To prevent fraudulent loss or damage claims, we need to be made aware of any damage or loss ASAP, so please notify us via e-mail (firstname.lastname@example.org) or phone (+ 44 1992 618 017) within 24 hrs.
8. Is Ten-Acre Wines Limited able to source wine not offered on the site?
Yes, absolutely. We pride ourselves in being able to track down specific wines or anniversary vintages; please email or phone us with your request and we will do our best to fulfil your wishes.
9. Can I order from overseas?
Yes. You can pay via the secure credit card system, otherwise please email any enquiries to email@example.com and we will advise of availability and delivery charges. Payment can be made by credit card or bank transfer in Pounds Sterling. Any customs taxes or additional charges are the sole responsibility of the buyer.
10. Pricing Information
All prices quoted on our website are in Pounds Sterling All prices shown are inclusive of duty and VAT unless otherwise specified. All prices are subject to change without notice. We may also sell wines in Euros.
11. Legal Ordering Age
Ten-Acre Wines Limited will not sell to anyone under the legal drinking age of 18 years, and this applies to gifts as well. We may ask you to confirm your age when you order.
12. Does Ten-Acre Wines Limited Offer Refunds?
Of course. If you receive the wrong wine in your order we will replace your bottle and refund any delivery costs you incur. We will not refund a purchase because you didn’t like the wine. If however, there is bottle damage or you consider the wine to be faulty, please contact us immediately by email to firstname.lastname@example.org and we will organise a refund. We will usually request the return of the damaged or faulty product before a refund is given.
13. Can I send wine as a gift to someone else?
Yes, as long as they are 18 years or older. When filling out the wine order form you have the option to include a different delivery address – simply fill this in. We will email you to confirm that the wine has been sent to the third party. If you would like us to include a card, simply email us the message to be included to email@example.com.
When ordering wines as a gift, please be sure to give us all the details such as recipient’s name, contact phone number, and any message you would like to include. We need a contact number to ensure that someone can receive the gift, or will authorise the gift to be left securely. Without a contact number, we may have to charge you for re-delivery if the couriers are unable to deliver after 2 attempts – this charge would be £15.
14. Mailing List?
This is the best way to receive early news and offers. We do not bombard people with irrelevant promotions or third party collaborations and we respect their confidentiality in compliance with current legislation.
15. Ten-Acre Wines Limited Privacy Statement:
Ten-Acre Wines Limited is absolutely committed to protecting the privacy of customers. While we do obtain identifying personal information from customers, such as names, email addresses and delivery addresses, this information is only collected for the purpose of fulfilling our orders. We do not use this information for any other purpose, or share or trade this information with any other parties.
16. Trading Name and VAT Number:
Ten-Acre Wines Limited
Company registration 5156855
VAT number 835 6267 09